Hotel Ambassador

2 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time
About the Role:

The successful candidate will be responsible for providing exceptional customer service to hotel guests, ensuring their stay is comfortable and memorable.

Key Responsibilities:

  • Handling guest inquiries and resolving issues promptly and efficiently.
  • Maintaining a strong presence in the hotel lobby and assisting during peak periods.
  • Implementing meet-and-greet procedures for VIP guests.
  • Ensuring the Concierge team provides exceptional service, updating daily reports and logs accordingly.

Requirements:

  • Strong problem-solving skills with exceptional attention to detail.
  • Effective time management and ability to work well under pressure.
  • Positive team player with leadership and mentoring abilities.
  • Current Western Australia Driver's License – C Class (manual and automatic).

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