Hotel Ambassador

1 month ago


Perth, Western Australia Marriott International Full time

Aloft is a vibrant space where style meets social scenes and forward-thinking meets open expression. As a Guest Experience Expert, you'll thrive in our dynamic environment, where passion and creativity come together to deliver exceptional guest experiences.

We're looking for someone with a vibrant style who's not afraid to show it. That's what makes working at Aloft different, by design.

Key Responsibilities:

  • Assist guests with check-in and departure processes, ensuring a seamless experience.
  • Handle general enquiries and provide service excellence to our discerning guests.
  • Build long-term, value-based customer relationships, exceeding guest expectations.
  • Support the front office team in operational tasks, ensuring seamless hotel operations.
  • Take guest reservations and manage cash handling and credit card responsibilities.
  • Be an expert on the hotel and surrounding area, providing insider knowledge to guests.

About You:

  • Experience with OPERA property management system or similar.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiasm to escalate your career.
  • Self-motivated, driven, and energized in a fast-paced environment.
  • Armed with smart solutions and a can-do attitude.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Part of the Life with the Works program, offering flexible working hours and locations, time off, and paid leave.
  • Internationally recognized training programs and career opportunities within Marriott International.
  • Genuine care for associates' physical, emotional, and financial wellbeing.
  • Opportunity to receive Employee Referral Incentives.
  • Work for the Largest Hotel Network in the World, valuing equality, diversity, and inclusiveness.

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis.


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