Excellence Manager

1 week ago

Melbourne, Victoria, Australia beBeeQuality Full time $80,000 - $120,000
Job Description

The Quality and Process Excellence Manager will lead the quality and process excellence agenda across Australia and New Zealand, ensuring our customers experience consistently high standards.

This role is critical to enhancing customer trust, reducing cost-of-poor-quality, and ensuring operational resilience across our warehousing, production, and distribution network.

Key Responsibilities:
  • Leadership & Strategy: Lead, develop, and inspire a team of quality professionals, setting clear objectives and building future capability. Shape and execute strategies to elevate quality assurance, resolve claims effectively, and streamline business processes.
  • Systems & Standards: Champion ISO 9001 QMS and FSC standards, ensuring full compliance and retention of external certifications. Establish robust review processes, stakeholder engagement forums, and quality scorecards to track performance trends.
  • Customer & Supplier Excellence: Own the customer claims and supplier quality resolution process, ensuring timely, transparent, and effective outcomes. Partner with key customers and suppliers to strengthen relationships, address issues, and co-develop improvement strategies.
  • Operational Support: Provide expert guidance on quality for warehousing, production, and product issues across the DC network. Develop and maintain Standard Operating Procedures (SOPs), training programs, and audit frameworks to embed best practice. Lead initiatives to minimize scrap, rework, and defective inventory.
  • Continuous Improvement: Actively contribute to continuous improvement and Enterprise Lean Sigma (ELS) projects. Drive root-cause analysis and implement corrective and preventive actions to build systemic improvements.
Required Skills and Qualifications:
  • Education: A bachelor's degree in engineering, science, or a related business discipline is preferred.
  • Experience: Minimum 5 years of experience in quality management, ideally within manufacturing and/or regional supply chains.
  • Technical Expertise: Strong knowledge of ISO 9001 QMS, FSC systems, CTQ performance parameters, and auditing.
  • Business Acumen: Experience with claims and inventory systems, and a proven ability to optimize cross-functional processes.
  • Collaboration: An influential stakeholder manager with the ability to engage across boundaries and build trusted partnerships.
  • Attributes: Proactive, resourceful, and accountable, with strong analytical and problem-solving skills.
  • Communication: Excellent written and verbal skills, with the ability to translate technical data into actionable insights.
  • Technology: Competent with spreadsheets, databases, and technical product information systems.
Benefits:
  • A comprehensive employee assistance program for all staff and their families.
  • An onsite gym and wellness room.
  • Free EV charging for employees.
  • A great place to work certified workplace with birthday day off, volunteering leave, and a wide range of wellness opportunities.
  • Training and development opportunities.
  • Salary packaging options.
  • Competitive salary and annual bonus.
  • The opportunity to join a global industry leader with opportunities locally and abroad.
About Us:

We promote and encourage a diverse and inclusive workplace where everyone can be their best.

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