Service Delivery Manager NSW
3 weeks ago
The NSW Service Delivery Manager role oversees Getinge's Service business portfolio within NSW, driving revenue growth and customer engagement. This role is responsible for leading and engaging a small team, providing technical leadership, and ensuring outstanding service levels to Getinge customers.
Key Responsibilities:- Revenue Growth and Customer Engagement: Deliver on budget expectations through strong customer relationships and financial management.
- Technical Leadership: Provide leadership and technical guidance to the Getinge Field Service Engineers within allocated geography.
- Inventory Management: Ensure successful inventory management of all spare parts, including minimizing stock outs.
- Stock Integrity: Coordinate and manage stock integrity across all Getinge Field Service Engineers within the allocated geography.
- Team Culture: Foster a positive and supportive team-based culture with high levels of trust and engagement.
- Compliance: Ensure that all work is conducted in a manner compliant with the WHSE Management Plan, company environment, Health and Safety Policies and Procedures, and all relevant state legislation.
- Operational Leadership: Experience in an operational leadership role, managing small – medium sized teams.
- Service Management: Experience in a service management role with a proven track record of cultivating and maintaining strong customer and stakeholder relationships.
- Results Orientation: Results orientated and self-motivated.
- People Management: Ability to motivate and influence people, work collaboratively with colleagues, staff, and customers.
- Prioritization: Ability to manage multiple priorities and work under pressure.
- Scheduling: Experience in scheduling workloads.
- Global Presence: Getinge is a leading respected global health tech company, delivering excellence in quality healthcare solutions.
- Professional Development: Ongoing development opportunities to help you be the best you can be.
- Team Culture: Be part of a fantastic team culture, celebrating your successes.
- Flexibility: Provide the flexibility you need to do your best work and support your holistic wellbeing.
- Career Growth: Global and local opportunities for career growth, presence in 38 countries.
- Compensation and Benefits: Competitive salary packages, paid parental leave, and more.
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