Service Delivery Manager NSW

3 weeks ago


Chatswood, Australia Getinge Australia Pty Ltd Full time
Job Description

The NSW Service Delivery Manager role oversees Getinge's Service business portfolio within NSW, driving revenue growth and customer engagement. This role is responsible for leading and engaging a small team, providing technical leadership, and ensuring outstanding service levels to Getinge customers.

Key Responsibilities:
  • Revenue Growth and Customer Engagement: Deliver on budget expectations through strong customer relationships and financial management.
  • Technical Leadership: Provide leadership and technical guidance to the Getinge Field Service Engineers within allocated geography.
  • Inventory Management: Ensure successful inventory management of all spare parts, including minimizing stock outs.
  • Stock Integrity: Coordinate and manage stock integrity across all Getinge Field Service Engineers within the allocated geography.
  • Team Culture: Foster a positive and supportive team-based culture with high levels of trust and engagement.
  • Compliance: Ensure that all work is conducted in a manner compliant with the WHSE Management Plan, company environment, Health and Safety Policies and Procedures, and all relevant state legislation.
Requirements:
  • Operational Leadership: Experience in an operational leadership role, managing small – medium sized teams.
  • Service Management: Experience in a service management role with a proven track record of cultivating and maintaining strong customer and stakeholder relationships.
  • Results Orientation: Results orientated and self-motivated.
  • People Management: Ability to motivate and influence people, work collaboratively with colleagues, staff, and customers.
  • Prioritization: Ability to manage multiple priorities and work under pressure.
  • Scheduling: Experience in scheduling workloads.
About Getinge:
  • Global Presence: Getinge is a leading respected global health tech company, delivering excellence in quality healthcare solutions.
  • Professional Development: Ongoing development opportunities to help you be the best you can be.
  • Team Culture: Be part of a fantastic team culture, celebrating your successes.
  • Flexibility: Provide the flexibility you need to do your best work and support your holistic wellbeing.
  • Career Growth: Global and local opportunities for career growth, presence in 38 countries.
  • Compensation and Benefits: Competitive salary packages, paid parental leave, and more.


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