Customer Service Administrator

7 days ago

Caloundra, Australia beBeeAdministration Part time $48,000 - $60,000
About this role

We are seeking an experienced and highly organized professional to join our team. As the first point of contact for our clients, you will be responsible for providing exceptional customer service, managing multiple tasks, and working collaboratively with our team members.

This is a pivotal role that requires strong communication skills, attention to detail, and the ability to work under pressure. You will be responsible for:

  • Taking inbound and outbound calls for client accounts
  • Performing ad-hoc administration duties, including invoicing and debtor follow-up
  • Managing client accounts, including service agreements and NDIS funding knowledge
  • Using online booking systems, such as Splose, Cliniko, Power Diary, and Halaxy
  • Completing daily handovers and task management

To succeed in this role, you will need:

  • Experience in an allied health administration role
  • NDIS experience from a service provider view
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to work under pressure and manage multiple tasks
  • Intermediate to advanced Microsoft Office skills and knowledge of Google Suite

If you have a passion for delivering exceptional customer service and are highly organized, we would love to hear from you.

The Ideal Candidate

We are looking for a motivated individual who possesses excellent interpersonal and problem-solving skills. The ideal candidate will be able to multitask efficiently, maintain accurate records, and meet deadlines.

Benefits

This role offers a competitive salary and opportunities for career growth and development. We offer a supportive and dynamic work environment that encourages teamwork and collaboration.

What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • A comprehensive training program to help you develop your skills and knowledge
  • Ongoing support and guidance from our experienced team
  • A dynamic and supportive work environment
  • Opportunities for career advancement and professional growth

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