Customer Service Representative Part-Time

7 days ago

Caloundra, Australia beBeeReceptionist Part time $41,600 - $52,000
**Job Title:** Receptionist (Part-Time)We are seeking a skilled and experienced receptionist to join our team. This is an exciting opportunity for someone who is highly organized, has excellent communication skills, and can work well under pressure.Job Description

In this role, you will be the first point of contact for our clients and will be responsible for answering calls, responding to emails, and performing administrative tasks.

You will also be required to use multiple online booking systems, manage client inboxes, and ensure timely responses to messages.

As a receptionist, you will play a crucial role in ensuring that our clients receive excellent customer service and that our business runs smoothly.

  • Taking inbound and outbound calls and call transfers for 60+ clients

  • Performing ad-hoc administration duties

  • Taking and ensuring messages are passed to the appropriate staff member on a timely basis

  • Ensuring inbox for ABSA and our clients are managed daily with timely responses

  • Using 10+ different online booking systems

  • Being first point of contact for our clients and their own clients

  • Liaising directly with our clients to assist in any administration + reception support that may require

  • Completing daily handovers

  • SUpporting clients and team with Administration as required

Required Skills and Qualifications

  • Experience in a reception / customer service role is a must (minimum 1 year)

  • Allied Health Background is an advantage but not essential

  • Organisational Skills

  • Attention to detail

  • Exceptional multitasker

  • Excellent verbal and written communication skills

  • Courteous

  • Strong customer service skills

  • Able to meet deadlines

  • Able to follow procedures and direction

  • Able to take on constructive criticism and learn from mistakes

  • Inviting and pleasant phone voice

  • Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)

  • Knowledge and understanding of Google Suite and all associated products

  • Intermediate IT skills, able to troubleshoot basic technical issues that may arise

  • Ability to use many software products at the one time

  • Experience in using online booking systems

Benefits

  • Work from home

  • Day shift

Others

  • No less than 25.5 per week expected hours

  • $23.00 - $25.00 per hour pay

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