Front Office Ambassador

5 days ago

Sydney, New South Wales, Australia Veriu Group Full time

We are Veriu Group, a dynamic and growing Australian-owned hotel operator with a passion for connecting travellers to the local authenticity of a location. Our mission is to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

As a Front Office Receptionist at Veriu Group, you will be part of a small team of genuine people, looking to create exceptional experiences for each and every guest. Your role will involve providing a high level of guest services at all touchpoints, including check-in, check-out, and during their stay.

Responsibilities:

  • Provide creative resolutions to complaints and problems
  • Be a true host and location connection for our guests, knowing the local area intimately enough to provide advice and recommendations
  • Respond to emergency situations in a safe and professional manner
  • Identify and explore opportunities to increase the number of returning and new guests
  • Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

Benefits:

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding and ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High-performing culture that values relationships and individuality
  • Generous referral bonuses
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

About You:

We are looking for people who are adaptable, enjoy variety, and operate with an ownership mindset. The successful person must have approved Australian working rights, a First Aid Certificate, and a Responsible Service of Alcohol Certificate. They should also be able to work a variety of shifts, including weekends and public holidays, and have experience in a customer service role.

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