Front Office Ambassador
6 days ago
We are Veriu Group, a dynamic and growing Australian-owned hotel operator with a passion for connecting travellers to the local authenticity of a location. Our brands, Punthill Apartment Hotels and Veriu Hotels & Suites, operate 25 hotels across Australia and have over 35 years of brand history. We're committed to becoming the largest Australian-owned apartment hotel operator by 2030.
As a Front Office Receptionist at our Punthill Maitland hotel, you'll be part of a small team of genuine people who strive to create lasting memories and exceptional experiences for each and every guest. Your role will involve providing a high level of guest services at all touchpoints, from check-in to check-out, and beyond.
Responsibilities:
- Provide creative resolutions to complaints and problems
- Be a true host and location connection for our guests, knowing the local area intimately enough to provide advice and recommendations
- Respond to emergency situations in a safe and professional manner
- Identify opportunities to increase the number of returning and new guests
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard
Benefits:
- National career growth opportunities
- Accelerated development in hotel management or corporate areas
- Comprehensive onboarding and ongoing support
- Access to our Employee Assistance Program
About You:
We're looking for someone who is adaptable, enjoys variety, and operates with an ownership mindset. You'll need to have approved Australian working rights, a First Aid Certificate, and a Responsible Service of Alcohol Certificate. Experience in a customer service role is essential.
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