Customer Engagement Specialist
3 days ago
At a leading organization, we're seeking an experienced and proactive Business Success Partner to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships. This role is key to ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products.
Key Responsibilities:- ">
- Manage the entire customer relationship lifecycle, including project management and account maintenance;
- Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs;
- Provide an excellent customer experience by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations;
- Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines;
- Collect and provide valuable feedback to inform product development and continuous improvement initiatives;
- Successfully manage multiple clients and products in an organized and meticulous manner;
- Assist in coaching, mentoring, and talent development of the broader Customer Success team;
- Act as liaison between multiple internal teams (services, sales operations, marketing, and sales).
The ideal candidate is a collaborative professional who excels in a customer-centric environment and has a track record of partnering with senior leaders of large, multi-national organizations. With a deep understanding of governance, risk, and compliance challenges, you'll leverage our solutions to help customers navigate their most complex governance needs while driving product adoption and success.
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