Front of House Operations Manager

4 weeks ago


Chatswood, Australia Black Star Pastry Full time

Experience a dynamic and fast-paced work environment at Black Star Pastry in Chatswood, as a Front of House Supervisor. Deliver exceptional customer experiences and lead a team to success.

About the Role:

As our Front of House Supervisor, you'll be an integral part of the leadership team, ensuring seamless daily operations. Reporting to the Store Manager, you'll set a positive example, training and guiding our team to deliver outstanding service.

Key Responsibilities:
  • Lead and oversee front-of-house operations.
  • Train and mentor food and beverage attendants, providing constructive feedback.
  • Maintain menu knowledge to offer excellent recommendations.
  • Ensure high-quality food presentation and quality.
  • Provide professional and courteous service to customers.
  • Participate in leadership meetings and workshops.
What We're Looking For:
  • Previous supervisory experience in hospitality.
  • A genuine passion for delivering exceptional customer experiences and high-quality products.
  • The ability to connect with customers and provide outstanding service.
  • Strong multi-tasking skills.
  • Exceptional verbal and written communication skills.
About Us:

Since opening our first boutique patisserie in Newtown in 2008, Black Star Pastry has become a beloved Sydney institution, famous for our Strawberry Watermelon Cake. We've expanded to stores in Rosebery, Sydney's CBD, Chatswood, and our original Newtown home.

We Offer:
  • Competitive Pay: $71,450 base salary + superannuation
  • Total Salary Package: $79,666.75

Enjoy a comprehensive benefits package, including a birthday celebration, wellbeing support, and a supportive team environment.



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