Operations Manager
7 months ago
Company Description
The Sebel Sydney Chatswood is a luxury apartment style property which is located in the heart of Chatswood and hosts both residents and guests. The Sebel Sydney Chatswood offers business and leisure luxury accommodation, as well as multiple conferencing and events spaces, located only a stone's throw away from Chatswood Station and Westfields.
**Job Description**:
Reporting directly to the General Manager, you will work closely with the heads of departments to ensure the smooth running process of business operation. This role requires a confident leader who can approach people and have a problem solving mindset with a passion for guest service. Your responsibilities will include:
- Assist Front Office, Night Audit, Maintenance and Housekeeping teams in the successful operation of their department with a key focus on:
- Customer service, customer relations, sales, correct room allocation, FO reports, innovative packages, yield management; ledger administration, staff costs, reporting, reservation systems.
- Assist the Engineering department in the successful operation of their department ensuring maintenance requests are completed quickly focusing on guest needs as a priority focus, together with ensuring legal compliance, Inter React management and the Preventative Maintenance Program is adhered to.
- Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand.
- Complete month-end reporting.
- Developing and implementing strategic plans for their division in order to meet company goals and increase revenue.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
**Qualifications**:
- A naturally confident person who is able to approach people and initiate conversation along with a strong knowledge of hotel operations.
- A degree in Business Administration, Hotel and Restaurant Management, or related major; 4 year’s experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- Having previous managerial experience, you are expected to be highly organised and maintain the ability to effectively shift and manage the property as per the business demands.
- You will project a professional image at all times through personal presentation and display excellent interpersonal skills whilst being guest/resident orientated and service minded.
- You will demonstrate versatility in responding to guest requests and situations whilst remaining calm in high volume work situations.
Additional Information
**What's in it for you?**
- Discounted carparking, free dry cleaning, barista coffee & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
- 10 weeks paid parental leave at full salary for the primary carer in addition to government-funded parental leave.
- Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
- Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
**Our commitment to Inclusion and Diversity**
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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