Store Operations Manager

4 weeks ago


Chatswood, Australia Black Star Pastry Full time
About Black Star Pastry

We are a Sydney-based bakery and cafe chain, known for our high-quality pastries and exceptional customer service. Since opening our first store in 2008, we have expanded to multiple locations across the city.

Job Summary

We are seeking an experienced Store Supervisor to lead our team at our Chatswood location. As a Store Supervisor, you will be responsible for ensuring that our customers receive excellent service, and that our store runs smoothly and efficiently.

Key Responsibilities
  • Lead and supervise daily front-of-house operations, ensuring that all staff members are meeting their duties and responsibilities.
  • Train and mentor food and beverage attendants, providing feedback and guidance on how to improve their performance.
  • Master our menu to provide excellent recommendations to customers, and ensure that all food and beverages are prepared to our high standards.
  • Serve all food and beverages professionally and courteously, ensuring that our customers have a positive experience.
  • Participate in leadership meetings and workshops, contributing your ideas and expertise to help us improve our business.
Requirements
  • Prior leadership or supervisory experience in hospitality, preferably with a focus on customer service.
  • A true passion for delivering exceptional customer experiences, and a commitment to upholding our high standards.
  • The ability to connect with customers and provide outstanding service, even in challenging situations.
  • Strong multi-tasking skills, with the ability to manage multiple priorities and tasks simultaneously.
  • Exceptional verbal and written communication skills, with the ability to communicate effectively with staff, customers, and management.
Benefits
  • Competitive salary: $71,450 per annum + superannuation.
  • Total remuneration package: $79,666.75 per annum.
  • Celebrate your birthday with an extra day off and a complimentary cake.
  • Wellbeing matters: one personal leave day for mental health and wellbeing.
  • Free, confidential counselling and support through an external provider.


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