Customer Portfolio Manager

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

Customer Service Excellence Role

We are seeking a highly motivated and best-in-class professional to join our Customer Experience Centre team.

This role is ideal for high-performing customer service experts with a keen eye for detail who thrive in an autonomous environment and can work to time-sensitive tasks.

Your Key Responsibilities:

  • Take ownership of delivering a positive experience that exceeds customer expectations.
  • Take an omni-channel approach to create a seamless customer experience, aligning with our Customer Service Vision.
  • Work autonomously, meeting time-sensitive tasks and deadlines.
  • Identify issues, problem-solve, and triage queries where necessary.
  • Collaborate across multiple systems to find tailored solutions for customers and stakeholders.
  • Achieve first-contact resolution and gather positive customer feedback.
  • Respond promptly to central inbox queries.

About You

You are ambitious, curious, and seek a rewarding career that challenges you continuously.

You possess:

  • High attention to detail and accuracy with active listening skills.
  • A 'can-do' attitude and love for problem-solving.
  • The ability to identify process improvements.
  • Exceptional written and administrative skills, paired with excellent customer interaction skills.
  • Tech-savviness and the ability to learn quickly, working across multiple systems.
  • Experience in inbound customer care roles is highly desirable.

What We Offer

  • A close-knit team that supports and champions each other.
  • Continuous coaching with a strong emphasis on career progression.
  • An awesome office environment with access to NPD launches, tastings, and events.

You will work across our expansive beverages portfolio, unlocking the potential of our people across all business functions. Our greatest strength is our people, and we recruit those who can be better than ourselves.

We appreciate great attitudes and passions for delivering exceptional customer experiences.

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