Strategic Service Delivery Lead

2 days ago

Townsville, Queensland, Australia beBeeEmployment Full time $98,633 - $115,990

Unlock Your Potential as a Strategic Leader

About the Role

As a key member of our team, you will be responsible for leading improvements to customer and employer experience, ensuring quality, person-centered service delivery. You will drive team performance to exceed both quality and performance targets, manage service area financial performance, meeting revenue and margin targets.

You will build a high-performing, enterprising workforce through coaching and leadership, working closely with the Performance Manager to use local data and insights to guide decision-making and improve outcomes. You will strengthen partnerships with local agencies, referral sources, and community stakeholders.

Key responsibilities include:

  • Leading improvements to the customer and employer experience
  • Driving team performance to exceed quality and performance targets
  • Managing service area financial performance
  • Building a high-performing, enterprising workforce
  • Working closely with the Performance Manager
About You

You are a confident and strategic leader with a passion for delivering high-quality, person-centered services. You know how to create a positive client and employer experience, and you're driven to exceed performance, quality, and financial targets. With strong commercial acumen, you understand how to manage budgets while keeping people at the heart of what you do.

You lead by example, coaching and empowering your team to grow while fostering a culture of continuous improvement. You use local data and insights to make informed decisions and drive better outcomes for both clients and employers.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience in Employment Services
  • Strong financial acumen with responsibility for budgets and P&L
  • Exceptional leadership skills with the ability to build and lead a high-performing, cohesive team
  • Background in recruitment and talent management
  • Excellent communication, negotiation, and influencing abilities
  • Results-driven with a track record of achieving and exceeding targets and KPIs
  • Confident in managing multiple customer management systems and processes
Benefits

We offer a range of benefits, including:

  • Salary packaging: package up to $15,900 of your pre-tax income and boost your take-home pay
  • Meals and accommodation: package up to $2,650 for dining and holiday expenses
  • Wellbeing days: 5 extra leave days to recharge
  • Maxxia rewards: enjoy a huge range of discounts through our salary packaging partner
  • Fitness passport: discounted access to gym and aquatic centers
  • Health insurance: exclusive HCF discounts
  • Portable long service leave: access to portable long service leave for eligible candidates
Others

We welcome applications from all members of our community, including people with disability, first nations peoples, LGBTIQA+ people, and those from culturally and linguistically diverse backgrounds.

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