Senior Service Delivery Director

4 days ago

Townsville, Queensland, Australia beBeeLeadership Full time $80,000 - $100,000

At our organization, we strive to make a positive impact on people's lives by connecting them with meaningful employment opportunities. As a Service Manager, you will play a crucial role in leading a team of professionals who deliver high-quality services to customers across various locations.

About the Role

This position involves providing strategic leadership and oversight to ensure exceptional service quality, integrity, and empathy are consistently delivered. Your key responsibilities include:

  • Driving improvements to the customer experience through quality service delivery
  • Leading a performance-driven team to exceed both quality and performance targets
  • Managing financial performance to meet revenue and margin targets
  • Building a high-performing workforce through coaching and leadership
  • Collaborating with colleagues to use data insights to guide decision-making and improve outcomes
  • Developing partnerships with local agencies and community stakeholders
  • Ensuring the ongoing development of your team to build a deeper understanding of best practice when working with people with disability, injury, or health conditions

You will champion our values of inclusion, empowerment, and person-centred practice while fostering a culture of continuous improvement. If you are a confident and strategic leader with a passion for delivering high-quality services, we encourage you to apply.

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