Client Services Officer

Strategic Lawyers is a premier law firm in Townsville providing high-quality legal services to clients in most areas of law. The law firm consistently experiences growth and remains a leading business in the region. This has been achieved through our high-performance team and consistently delivering high-quality life-changing outcomes for clients.

Strategic Lawyers recently purchased a large building in the CBD and have fit it out so that it is optimised for staff satisfaction. The new facility has awesome facilities including meeting rooms and creche, a staff cafe and kitchen, breakout lounge areas, a massage room, a games area, as well as state-of-the-art offices and meeting rooms.

Our Mission is "Ultimate Service, Superior Performance, Positive Impact." This is about customer service, a high-performance team, and life-changing legal outcomes for our clients.

Team & Culture

Strategic Lawyers has a happy, mixed and diverse workforce who are highly successful individually and as a group. The environment in which you would work is extremely professional, the facilities are first class, and the training you would undertake is designed to help you excel to the highest degree in your field. Our people are important to us and are the wheels that keep us moving to reach all levels of success individually and as a group.

Job Description

This role is critical to ensuring a positive lasting impression is made for all Strategic's employees and all guests visiting our premises. The role is responsible for all front desk activities and undertaking them in a warm, friendly, effective and professional manner. As the 'face of Strategic', a high level of customer service, cultural alignment and ability to interact with stakeholders at all levels of the business are extremely important in this role. Your role is to assist the business to run well whilst doing your best to keep our clients happy, hence the title Client Services Officer.

• Assisting the clients in a helpful way with their queries and concerns
• Deliver an excellent experience to all clients, employees and guests
• Assisting the administration of the business to run efficiently and professionally
• Answer and direct telephone calls, booking in new clients, organise outgoing couriers, distribute incoming mail and assist in co-ordination of meeting room bookings
• Provide administrative support to a range of business stakeholders.

• Preferably experience in a similar fast-paced senior administration role with strong customer service skills
• Preferably experience in a front reception role
• Warm, friendly and professional with a customer service focus, 'nothing is too hard'
• Strong attention to detail and excellent written and verbal communication skills
• Flexible, proactive approach to achieving team and business goals
• Strong interpersonal skills to build robust working relationships within a dynamic team environment.

• At Strategic we offer:
• State-of-the-art offices in the CBD
• Occasional staff social events
• Friday afternoon drinks
• Promotion opportunities
• Opportunity for bonuses depending on performance
• Wellbeing programs including occasional corporate massages for all staff
• Ability to work with experienced legal professionals.
• We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

If this sounds like your next career move then apply now.

All applications will be held in strict confidence.

Our preference is both a cover letter addressing the above criteria and also an up-to-date resume for this position.

If suitable, we will contact you quickly for an interview. We look forward to meeting you.

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a client services officer?
• Do you have experience in administration?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Client Services Officer