Exceptional Customer Experience Leader

2 days ago

Mackay, Queensland, Australia beBeeExcellence Full time $45,000 - $60,000

Are you a natural people person with a passion for delivering exceptional customer experiences?

Job Description:

As a Customer Service Manager, you will be responsible for leading our customer service team to provide the highest level of service to our members. You will work closely with our reception team to ensure seamless communication and delivery of excellent service.

You will manage overdue accounts, cancellations and enquiries, meeting company targets while supervising the Reception team, providing training and ongoing support for new employees. Rostering of Reception team is also part of your role, working with the Retail Manager to ensure adequate staff are working at critical times to provide the ultimate customer service.

Other key responsibilities include maintaining venue cleanliness, ensuring the reception/café area are always neat and tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.

Requirements:
  • Previous customer service supervisory experience with excellent communication skills
  • Financially driven with natural drive to achieve individual targets and team goals
  • Experience in a KPI driven environment
  • Ability to build rapport with people from varied walks of life and a desire to help people succeed in their goals
  • The ability to solve problems and overcome obstacles
  • Outstanding communication abilities - able to listen, understand, empathise and influence others
  • Customer-focused with a desire to achieve exceptional customer outcomes
  • Ability to be a role model and live by health values and behaviours, while being passionate about the industry you work in
  • A 'can do' attitude with a thirst for learning and ambition for growth
  • Passion for health and fitness and eagerness to work in the industry
  • Reliability, proactivity, punctuality, professionalism and being well-presented
  • Strong work ethic
  • Initiative, high motivation and adaptability as a team player with the ability to multitask
  • Computer literacy and ability to learn new systems
  • Communication and upholding policies and procedures of the business to customers and staff
  • Current First Aid and CPR Certificates (or willing to attain)
  • Flexibility to work hours suitable for the operations of a gym
What We Offer:
  • Career Growth: Opportunities for training, development and advancement through our Future Leaders program
  • FREE gym membership to all locations
  • Access to Merse Wellness Spas at discounted rates
  • Birthday Leave - have your birthday off and get paid for it
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés and more
How to Apply:

Click 'Apply' to submit your resume and a cover letter explaining why you want to work in this role and what you can bring to our team

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