Chief Customer Experience Officer

18 hours ago


Mackay, Queensland, Australia beBeeCustomer Full time $100,000 - $150,000
Job Overview

We are seeking a Customer Service Manager to lead our Retail Banking team in Mackay. This role is responsible for day-to-day operations, coaching and motivating Customer Service Officers, and supporting the Executive Branch Manager in developing the team to deliver outstanding customer experiences.

Main Responsibilities
  • Manage branch operations and uphold service excellence.
  • Coach and motivate Customer Service Officers.
  • Drive operational compliance and risk management through iSMART processes.
  • Champion proactive customer engagement strategies.
  • Identify and close knowledge gaps within the team.
  • Foster a culture of continuous development and align team performance with company values.
About You
  • Natural leader with a passion for helping customers achieve their financial goals.
  • Experience in financial services, lending, or commercial banking.
  • Strong understanding of the Banking Code of Practice and financial sector compliance.
  • Exceptional customer service and relationship-building skills.
  • Problem-solving ability with a bias toward thoughtful, risk-aware solutions.

This is an opportunity to lead with heart, drive results, and shape the future of customer service in Mackay.



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