Customer Experience Ambassador

3 days ago

Mackay, Queensland, Australia beBeeCustomer Full time $40,000 - $80,000

Are you passionate about delivering exceptional customer experiences?

This is an exciting opportunity to join our team as a Customer Service Representative and make a real difference in the lives of our customers.

You will be the face of our brand, interacting with customers at the rental counter, completing rental bookings and responding to general customer inquiries.

In this role, you will establish customer car rental needs by actively listening, review our various add-on's and services to determine what may best suit the customer, communicate rental procedures and guidelines effectively, complete rental bookings in a timely and efficient manner, and answer customer questions and inquiries.

Key Responsibilities
  • Establish customer car rental needs through active listening
  • Review our various add-on's and services to determine what may best suit the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely and efficient manner
  • Answer customer questions and inquiries
What We Offer
  • A competitive hourly rate of $40.05 plus loadings and commission incentives
  • Employee discounts on car rental across Avis Budget Group
  • A wellbeing programme including life insurance, discounted health insurance and superannuation options
  • Access to Perkbox - discounts and offers with hundreds of retailers and big brands
  • Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • A full (unrestricted) and valid driver's licence
  • Availability to work on a rotational roster that includes evenings, weekends and public holidays
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. If you have a positive attitude, excellent communication skills and a strong desire to succeed, we would love to hear from you.

About Us

At Avis Budget Group, we pride ourselves on being a performance-driven organisation where we encourage and support each other to be at our best through leadership, training, tools and rewards. Our culture is built around valuing diversity, equity and inclusion within our workforce, consumer base, communities and supply chain.

Our Reconciliation Action Plan enables us to deepen our understanding of our sphere of influence and the unique contribution we can make to lead progress.

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