Senior Customer Advocate

3 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
Customer Experience Leader

This pivotal leadership role oversees the entire customer journey, ensuring every interaction reinforces the client's reputation for excellence and expertise.

As a Customer Experience Leader, you will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele. The ideal candidate possesses people leadership skills, process improvement knowledge, and a deep understanding of customer needs in a technical industry.

  • Develop and implement customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.

Key Responsibilities include:

  • Oversee the entire customer journey, from initial inquiry to post-sales support.
  • Lead a team focused on delivering exceptional service to B2B clients.
  • Develop and regularly review customer service policies, programs, and procedures.

Benefits of this role include:

  • Opportunities for professional growth and development.
  • Collaborative team environment.
  • Impactful work contributing to client success.


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