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Customer Advocate
3 weeks ago
Join a team of dedicated professionals who share your passion for delivering exceptional customer experiences.
About the Role
This is an exciting opportunity to work within our Community & Support Services team, providing high-quality end-to-end customer service to all community, government and direct clients.
Key Responsibilities
- Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
- Respond to new and current client telephone calls and online enquires
- Accurately complete all documentation and admin required
- Recommend the most suitable products, explaining how they work to existing and new clients
- Answer alarm enquiries for new customers
- Troubleshoot non-urgent medical alarm enquiries
Requirements
- Proven experience in customer service or sales
- Excellent resilience and listening skills
- Ability to think on your feet and make decisions
- Computer literate with the ability to pick up new systems quickly
- Superb phone manner and attention to detail with written communications
- Positive attitude and strong teamwork skills
Benefits
- Above Award rates paid
- Hybrid working opportunities (for the right people who have suitable home equipment and once fully trained)
- Great induction and orientation process to welcome you onboard
- Free onsite and close-by street parking
- Opportunities for training and development
- Fun and regular staff events
- Onsite gym and coffee machine
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service
- Discounts and benefits
Diversity & Inclusion
We value diversity and inclusion, and we're committed to creating an environment where everyone can thrive. Our diverse team brings unique perspectives and ideas that help us deliver the best results for our clients.
To be successful in this role, you'll need to demonstrate empathy and patience when interacting with clients. You'll also need to be able to think critically and make sound decisions.
