Senior Customer Advocate

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $140,000
Job Description:

We are seeking a skilled professional to drive growth in customers, deposits and Bank of Choice through the delivery of a market leading loyalty proposition.

This role involves working with cross-functional teams to deliver on the strategic roadmap and evolution of the Personal Everyday Banking loyalty offers and rewards program, NAB Goodies.

The successful candidate will be responsible for developing pricing, commercial modelling, customer value and differentiating features and rewards that meet clear outcomes aligned with customer need, commercial sustainability and technical feasibility.

This role requires strong analytical and evidence-based decision making skills, as well as experience in Agile Ways of Working.

The ideal candidate will have demonstrated experience working in similar Senior Consultant Loyalty Programs, coupled with experience in driving ideas & innovation, customer strategy and execution.

Required Skills and Qualifications:
  • Demonstrated experience in financial modelling
  • Strong analytical and evidence-based decision making skills
  • Experience in Agile Ways of Working
  • Ability to effectively engage and influence senior stakeholders
  • High degree of business acumen
Benefits:

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are, and that's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.

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