Customer Support Excellence Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeQuality Full time $90,000 - $120,000

**About Us**

We are a business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for over two decades.

Our technology connects property professionals with buyers, sellers, tenants and landlords to power the relationships that change lives.

**Your Role**

You will be part of our Support Service Quality Team, working closely with the Support Customer Experience Manager.

Key responsibilities include:

  • Analyzing customer service data to assess the effectiveness and accuracy of customer support
  • Providing detailed feedback to Team Leaders, identifying areas for improvement and best practices
  • Collaborating with the support leadership team to identify trends and recurring issues within customer interactions
  • Helping develop and implement quality assurance guidelines and standards that enhance the overall customer support experience.
  • Working closely with the Support Service Quality Team to ensure support agents have the knowledge and tools needed to meet quality standards
  • Tracking performance trends over time and presenting findings to support leadership
  • Collaborating with the customer success team to resolve customer issues in a way that strengthens long-term relationships
  • Contributing to the development and update of support knowledge bases and internal documentation

**Our Expectations**

We require someone who can demonstrate an ongoing commitment to living by our company values. In addition to this, we need:

  • Exemplary product knowledge in the relevant domain
  • Demonstratable experience of performing effective sample checking
  • Strong attention to detail and a commitment to maintaining high standards of quality.
  • Excellent communication and interpersonal skills, with the ability to provide constructive feedback
  • An analytical mindset with the ability to assess and interpret data to identify trends and opportunities for improvement.
  • Ability to work independently and collaboratively within a cross-functional team environment.
  • Familiarity with quality assurance methodologies and best practices in customer support.

**Measuring Success**

We expect you to understand key areas of improvement for our agents and create a QA framework within 1 month. Within 3 months, we expect you to produce a 12-month service quality improvement plan and create a functional delivery table for internal knowledge. Within 6 months, we expect measurable improvements in service quality versus current state.

  • Customer Support Excellence Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $110,000

    Job OpportunityAs a CX Program Specialist, you will play a critical role in enhancing support processes and driving operational excellence. You will work closely with cross-functional teams to streamline operations, solve pain points, and implement impactful initiatives.This position requires process improvement skills, good attention to detail, and general...

  • Customer Service Excellence Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000

    Job OverviewCustomer Service Excellence SpecialistWe are seeking a dedicated and customer-focused professional to join our team as a Customer Service Excellence Specialist.The successful candidate will be responsible for providing exceptional service to commercial clients, handling technical phone/email enquiries, and working with our Omni Channel platform...

  • Customer Service Excellence Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000

    Customer Service Excellence SpecialistWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Excellence Specialist.Job Description:The role of the Customer Service Excellence Specialist is multifaceted, requiring strong communication skills, a passion for delivering exceptional customer service, and a keen eye...

  • Support Customers with Excellent Communication Skills

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $50,000 - $120,000

    Job Title: Customer Support Specialist">The role of the Customer Support Specialist is a pivotal one, as it requires an individual to act as a brand ambassador for our company. This involves providing exceptional support to our customers, resolving their concerns and queries in a timely and efficient manner.">This position demands a person with excellent...

  • Medical secretary/administration support

    2 weeks ago

    Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per year

    We are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...

  • Excellent Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $45,000 - $60,000

    Customer Service Specialist RoleWe are seeking highly motivated individuals who can deliver exceptional customer experiences and provide outstanding service to our customers.Key Responsibilities:Provide excellent service that promotes customer satisfaction and loyaltyWelcome all customers in a timely fashion, recommending the best products to meet their...

  • Excellent Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $57,000 - $69,000

    Excellent Customer Experience SpecialistThis role involves engaging with customers, answering their queries and helping them find the perfect beverage.About the Position:You have a commitment to providing exceptional customer experiences.Knowledge of beverages is required.A passion for the liquor industry is necessary.Ability to work on your feet for long...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $125,000

    Job OpportunityWe are seeking a dedicated and skilled professional to join our team as a Customer Support Specialist. This role will provide support to customers through various channels, ensuring timely and effective resolution of queries and issues.The ideal candidate will have excellent communication skills, the ability to work in a fast-paced...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $8,400 - $16,000

    Customer Support SpecialistWe are seeking a skilled and organized individual to join our team as a Customer Support Specialist.The role involves providing exceptional customer service through various communication channels, including phone, email, and in-person interactions.Key responsibilities include responding to customer inquiries, resolving issues, and...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $70,000 - $100,000

    We are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills, a customer-focused attitude and the ability to work in a fast-paced environment.The role of the Customer Support Specialist is to provide responsive support to our clients, working to established Service Level Agreements...