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Commercial Engagement Manager

2 months ago

Mile End, Australia Royal Automobile Association Full time
About the Role

We are seeking a highly skilled and experienced Commercial Engagement Manager to join our team at the Royal Automobile Association (RAA). As a key member of our organization, you will play a critical role in managing commercial relationships with our motor claims repair network to ensure cost-effective, high-quality, and efficient delivery of services to our members.

Key Responsibilities
  • Manage daily operations of the RAA Approved Crash Repairer network to deliver exceptional service to our members while managing risk and preserving the RAA brand.
  • Identify and implement opportunities to leverage technology, supplier capabilities, and developments to deliver and maintain market-leading experiences for our members.
  • Ensure consistent, fair, and transparent performance management of contracted suppliers in line with RAA's supply chain governance and quality management framework.
  • Ensure regulatory changes within the motor claims network are discussed and work with peers to effectively deliver on compliance regulatory requirements.
  • Drive a business improvement culture to deliver efficiencies, add value, improve member service, and reduce expenses.
  • Maintain the industry positioning and promotion of the RAA Approved Repairer Brand to ensure brand alignment is maintained throughout the crash repair network.
About You

We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You should have extensive operational management experience with a proven ability to manage motor supply chain performance preferably across smash repairs or the insurance industry against agreed contractual deliverables.

You will be influential with stakeholders, and your strong collaborative style will build strong internal and external relationships. You should demonstrate high-level negotiation, influencing, and relationship-building skills and commercial acumen, as well as the ability to provide effective change leadership, performance management, and coaching.

About Us

The Royal Automobile Association (RAA) is one of South Australia's largest and most iconic organizations, proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We are committed to building a workplace that is diverse and inclusive, where employees are valued for their unique qualities and contributions.

We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, generous discounts on all RAA products, flexible work arrangements, ongoing training and development opportunities, and a wellbeing facilities and corporate health insurance plan.