Night Guest Service Representative
2 days ago
About the Role
We are seeking an experienced Night Guest Service Agent to join our team at Oaks Port Douglas Resort on a full-time basis. This exciting opportunity will see you working 10pm - 6am x5 nights per week, providing exceptional guest experiences and ensuring seamless arrivals and departures.
Key Responsibilities:
- Conduct efficient and welcoming guest check-ins and check-outs
- Provide proactive and personalized service to meet guests' needs and exceed their expectations
- Maintain accurate guest accounts while adhering to confidentiality policies and procedures
- Handle guest queries and complaints in a professional and efficient manner
- Assist with reservations and bookings as needed
Requirements:
- Minimum 6 months hotel front office experience
- A commitment to delivering exceptional customer service and a passion for hospitality
- Strong computer skills/knowledge, with training provided for our reservation system
- Excellent communication and interpersonal skills
- A high standard of personal presentation
- Availability to work night shifts, including 10pm - 6am x5 nights per week
Estimated Salary Range: AU$45,000 - AU$60,000 per annum, dependent on experience and qualifications. We offer a competitive salary package and opportunities for career advancement in a dynamic and growing company like Oaks Hotels.
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