Pet Care Specialist

3 weeks ago


Ipswich, Australia Invocare Full time
About the Role

We are seeking a skilled Pet Care Specialist to join our team at InvoCare. As a key member of our client care team, you will provide exceptional service to families who have lost their beloved pets.

Key Responsibilities:

  • Provide professional pet aftercare services with compassion and empathy
  • Manage client enquiries across various platforms
  • Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
  • Assist clients during viewings and collection of ashes with professional and empathy
  • Prepare client viewing rooms and ensure its up to high standards
  • Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
  • Ensure accurate and timely data entry of client and veterinary information

About You:

  • Exceptional customer service skills, you're an effective and clear communicator
  • Intermediate Microsoft suit experience
  • Strong organisational skills and thrive in a clean and tidy environment
  • An ability to handle deceased pets in a professional manner – when required
  • Ability to effectively manage multiple tasks
  • Maintain a positive and professional attitude whilst under pressure

What We Offer:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assistant Program
  • We are a diverse workplace and equal opportunity employer

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