Pet Care Specialist

3 weeks ago


Ipswich, Australia Invocare Full time
About the Role

We are seeking a compassionate and organized individual to join our team as a Client Care Coordinator. As a key member of our client services team, you will provide exceptional support to families during a difficult time, ensuring that their loved ones receive the highest level of care and respect.

Key Responsibilities
  • Provide professional pet aftercare services with empathy and compassion
  • Manage client inquiries and coordinate information between teams for smooth service delivery
  • Assist clients during viewings and collection of ashes with professionalism and empathy
  • Prepare client viewing rooms to high standards and manage client payments
  • Ensure accurate and timely data entry of client and veterinary information
Requirements
  • Exceptional customer service skills and effective communication
  • Intermediate Microsoft Office experience
  • Strong organizational skills and ability to thrive in a clean and tidy environment
  • Ability to handle deceased pets in a professional manner
  • Ability to manage multiple tasks and maintain a positive attitude under pressure
About InvoCare

InvoCare is a leading provider of pet cremation services in Australia, with a national footprint and a commitment to delivering exceptional client experiences. We offer a range of benefits, including reward and recognition programs, tailored induction and training, and a diverse and inclusive workplace culture.


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