Client Care Coordinator Full-time

5 months ago

Ipswich, Australia Pets in Peace Full time

**Client Care Coordinator**

Pet Cremation Services

Monday - Friday, operating hours are 7am - 6pm
- Be part of an amazing passionate team working within a great company culture
- Working within a caring industry
- Making a difference in pet after care services

We currently have a new opportunity for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet after care, supporting our purpose in “Honouring a life time of unconditional love”.

This is a phone based customer service role which requires a person who can display empathy and compassion whilst delivering a professional service.

**About the role**:

- Coordinate and schedule bookings with both the public and vet clinics
- Deal with customers in deciding how to memorialise their pets passing
- Prepare the viewing room and pets for viewing
- Assisting clients who bring their pets to the office for cremation services
- Carry out accurate data entry and payment processing
- Facilitate a general range of office tasks

**We are looking for a person**:

- Who is comfortable in occasionally handling deceased pets
- Who has excellent communication skills with a clear professional phone manner
- Who has attention to detail and excellent written skills
- That is reliable, organised and takes pride in your work
- Who has intermediate computer skills (Microsoft Office experience is favourable)
- Who is physically fit as this role will require assistance in handling pets from time to time

We are a business that prides itself on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly.

We have a great team to work with and if you meet the criteria listed, then please send us your resume** and a covering letter** outlining why you would be suitable for this role.

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