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Digital Customer Engagement Lead
3 weeks ago
We seek a seasoned digital leader to oversee our customer engagement across multiple platforms.
Key Responsibilities
- Develop and implement effective customer service strategies.
- Coach and develop the social media team; manage operational resourcing.
- Ensure compliance with risk, regulatory, and quality assurance standards.
- Collaborate with marketing teams to uphold brand and reputational standards.
- Manage escalated complaints and support vulnerable customers.
About the Role
This is a mid-senior leadership opportunity for a digitally savvy professional with experience in customer service and social media engagement. You will lead a high-performing team driving customer experience outcomes and collaborating across business units.
You will require technical expertise in social media platforms, chat-based service tools, and review site monitoring systems. Your ability to navigate digital channels, interpret data, and manage operational workflows will be key to delivering impactful customer interactions.
What We Offer
- Boosted superannuation
- Up to 50% off personal insurance
- 5 myLeave days per year on top of annual leave
- Industry-leading 20 weeks paid parental leave
- Award-winning recognition and reward program
Seniority level
- Mid-Senior level
Job function
- Marketing and Sales
Industries
- Insurance