Customer Service Representative

2 weeks ago

Browns Plains, Queensland, Australia Credit Union Australia Full time

About the role

 

At Great Southern Bank, we're a customer-obsessed team that's dedicated to helping Australians own their own home. We achieve this by attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

 

Our Customer Service Specialist role is crucial to supporting our purpose. Based in our Browns Plains branch, you will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

 

This sales role involves more than just processing over-the-counter transactions and inquiries. You'll be challenging yourself every day to generate leads and opportunities, deliver sales and lending results, and help our customers meet their financial goals through our great value savings, insurance, and personal lending products.

 

To be considered for this permanent full-time, sales and lending role, you will need to demonstrate that you enjoy:

 

  • Learning new things, such as new products, services, and ways of working
  • Challenging yourself to go above and beyond with each customer conversation
  • Meeting new people and building connections in your local community
  • Helping solve problems for customers by matching products and solutions to their needs
  • Getting results that help our customers achieve their financial and lifestyle goals
  • Protecting customers through strict adherence to policies and regulations

 

Reward and Benefits

 

At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace where people feel a sense of belonging, are valued, connected, and respected. We believe in taking care of our people because we know that happy employees make for a happy workplace.

 

We want you to make an impact, which is why we invest in our team with awesome incentive programs and a wide range of training and career development opportunities. We also offer a bunch of other perks and benefits, including discounts on financial and insurance products, options for health and wellness, unique leave arrangements, and more.

 

We're big on recognition too. From our Employee Appreciation Day, Values Awards, and eCards for both teams and individuals for living our values, we have Employee Groups that support you to show up and be your true self every day.

 

Want to learn more about all the cool stuff and support you can get as part of our team? Head over to our careers site to find out, and if you like what you see, why not apply online below and join us.

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