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Patient Administration Officer

2 months ago

Noosa Shire, Australia Ramsay Health Care Full time
About the Role

We are seeking a highly organized and enthusiastic professional with a passion for delivering outstanding customer service to join our dynamic team as a Patient Administration Officer - Ward Clerk. This is a permanent part-time position, with a minimum of 30 hours per fortnight.

Key Responsibilities
  1. Provide timely and accurate information to patients, doctors, visitors, and other customers.
  2. Maintain accurate and up-to-date patient files and records throughout admission and discharge.
  3. Complete and scan documentation accurately and efficiently.
  4. Perform and interpret health fund eligibility checks.
  5. Manage incoming and outgoing calls to the ward effectively.
  6. Provide administrative support to ward personnel as required.
  7. Perform other duties as necessary.
Essential Skills and Experience
  1. Previous experience in a hospital or similar administration role is preferred.
  2. Be passionate about providing exceptional customer service and sensitivity to patient and family needs.
  3. Effective communication and interpersonal skills.
  4. Strong attention to detail.
  5. Ability to work effectively in a team environment and independently as required.
  6. Ability to work in a fast-paced environment and complete tasks within a designated timeframe.
  7. Demonstrated computer proficiency in Microsoft programs and patient management software.
What We Offer

Ramsay Health Care offers a range of benefits to our employees, including:

  • Professional advancement opportunities.
  • Recognition and rewards for outstanding performance.
  • Access to professional development programs.
  • Employee referral programs.
  • Free access to LinkedIn Learning.
  • Education scholarships.
  • The Ramsay Leadership Academy.
  • Discounts on hospital, allied health, and pharmacy services.
  • Flexible work opportunities.
  • A flexible leave program.
  • An employee assistance program offering confidential counseling, coaching, and support.
  • Discounts on leisure travel.
  • Salary sacrifice opportunities.