Test Center Operations Manager

4 weeks ago

Canberra, ACT, Australia Pearson Full time

Job Summary: We are seeking a highly skilled Test Center Manager to join our team at Pearson Professional Centers. As a Test Center Manager, you will be responsible for administering all aspects of day-to-day testing operations, ensuring the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers.

Key Responsibilities:

  • Assure equipment is operational and test stations are free of extraneous materials
  • Review transmissions logs from software that automatically connects to hub system periodically
  • Communicate and work with VSS technical support to investigate and fix technical issues
  • Perform daily site opening and closing
  • Help to ensure a clean, professional, quiet testing atmosphere in the center

Customer Service:

  • Review test roster and prepares for candidates including those for special accommodation preparation
  • Check in candidates and verify identifications
  • Explain the test process briefly
  • Help candidates to place all personal belongings in a personal locker
  • Escort examinee to assigned test station
  • Help the examinee begin the tutorial/test
  • Answer any questions before the timed portion of the test begins
  • Monitor examinees
  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

Quality Assurance and Continuous Improvement:

  • Ensure the adherence to the Pearson Professional Center quality and security measures
  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

Personnel Administration:

  • Screening Test Administrator job applicants
  • Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines
  • Submit draft of site staffing schedule to Regional Manager on a weekly basis
  • Verify correct staffing levels and notify Regional Manager of any and all staffing issues
  • Assist with training and coaching to new hires

Management Support:

  • Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate
  • Take authority to act on behalf of the RM in operations and personnel issues
  • Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate

What We Offer:

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.

Requirements:

  • Five year customer service experience required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office and Windows applications required

Education and Experience:

  • Five year customer service experience required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

  • Customer service skills required
  • Strong written and oral communication skills
  • Ability to communicate both technical and functional
  • Ability to work independently
  • Effective time management skills
  • Ability to handle a reasonable amount of stress
  • Strong attention to detail
  • Problem solving skills
  • Alertness and courage
  • Ethics and trust
  • Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

  • Annual Pearson Professional Centers certification for Test Administrator required
  • Must pass re-certification annually

Work Environment and Conditions:

Physical requirements:

  • Be comfortable to work in a quiet testing environment
  • Be flexible in work hours

What to expect from Pearson:

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

  • Test Center Operations Manager

    4 weeks ago

    Canberra, ACT, Australia Pearson Full time

    Job Summary: We are seeking a highly skilled Test Center Manager to join our team at Pearson Professional Centers. As a Test Center Manager, you will be responsible for administering all aspects of day-to-day testing operations in assigned test centers, ensuring the adherence to strict operational policies and procedures of the examination processes and...

  • Test Center Operations Manager

    3 weeks ago

    Canberra, ACT, Australia Pearson Full time

    Job Summary: We are seeking a highly organized and detail-oriented Test Center Manager to join our team at Pearson Professional Centers. As a Test Center Manager, you will be responsible for administering all aspects of day-to-day testing operations, ensuring the adherence to strict operational policies and procedures of the examination processes and quality...

  • Test Center Operations Manager

    1 week ago

    Canberra, ACT, Australia Pearson Full time

    OverviewPearson VUE, the global leader in computer-based testing, is seeking a skilled Test Center Operations Manager to join its team in Canberra, ACT. The successful candidate will be responsible for ensuring seamless day-to-day testing operations and providing exceptional customer service.Job DescriptionThe Test Center Operations Manager will oversee all...

  • Test Center Operations Manager

    3 weeks ago

    Canberra, ACT, Australia Pearson Full time

    About the Role:The Test Center Manager is responsible for overseeing the day-to-day operations of assigned test centers. This includes ensuring the adherence to operational policies and procedures, as well as providing leadership to test administrators to ensure quality and security measures are met.Key Responsibilities:Ensure test equipment is operational...

  • Test Center Operations Manager

    5 days ago

    Canberra, ACT, Australia Pearson Full time

    About UsPearson is a global leader in education and learning. With a rich history dating back to 1844, we have been at the forefront of innovation in education, creating products and services that help individuals reach their full potential.Job DescriptionWe are seeking an experienced Test Center Operations Manager to join our team in Canberra, ACT. As a key...

  • Test Operations Manager

    4 days ago

    Canberra, ACT, Australia Pearson Full time

    About UsPearson, the global leader in computer-based testing, is seeking a highly skilled Test Operations Manager to join our team in Canberra, ACT.Job SummaryWe are looking for an experienced professional to administer all aspects of day-to-day testing operations in assigned test centers. This includes ensuring equipment functionality, maintaining a clean...

  • Senior Test Operations Manager

    2 weeks ago

    Canberra, ACT, Australia Pearson Full time

    Job Summary: Pearson VUE is seeking a highly organized and detail-oriented individual to serve as a Test Center Manager. This role is responsible for overseeing the day-to-day operations of test centers, ensuring a smooth and efficient testing experience for candidates.Key Responsibilities:Administer all aspects of testing operations, including equipment...

  • Technical Operations Manager for Computer-Based Testing

    7 days ago

    Canberra, ACT, Australia Pearson Full time

    About UsPearson is a global leader in computer-based testing, providing services from test development to data management. Our comprehensive network of test centers worldwide validates the skills and knowledge of millions of individuals annually.Job SummaryWe are seeking a highly skilled Technical Operations Manager to oversee daily testing operations in...

  • Center Operations Director

    1 week ago

    Canberra, ACT, Australia Affinity Education Full time

    Embark on a dynamic career path with Affinity Education Group, where you'll lead the day-to-day operations of our childcare centers in Canberra. As a seasoned Center Manager, you will be responsible for driving growth, fostering community connections, and ensuring compliance with regulatory standards.About the RoleDevelop and execute operational strategies...

  • Administrative Test Site Coordinator

    3 days ago

    Canberra, ACT, Australia Pearson Full time

    At Pearson, we are now hiring a highly skilled Administrative Test Site Coordinator to join our team in Canberra, ACT.About the Role:The Administrative Test Site Coordinator will be responsible for ensuring the smooth operation of day-to-day testing activities at our test center. This includes administrative tasks such as reviewing transmissions logs,...

  • Examination Operations Manager

    1 week ago

    Canberra, ACT, Australia Pearson Full time

    About the JobPearson, a global leader in education and assessment, is seeking an Examination Operations Manager to oversee the day-to-day operations of our test centers. This role is responsible for ensuring that all testing activities are conducted efficiently and effectively, while maintaining the highest standards of quality and security.Key...

  • Test Manager

    4 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    About the JobFujitsu is seeking an experienced Test Manager to support our Government client in achieving overall testing strategies. This includes managing effective planning, monitoring, and execution of all testing activities within the organization.We are open to applications from Canberra, Brisbane, or Melbourne.Please note we are only able to consider...

  • Exam Operations Director

    2 weeks ago

    Canberra, ACT, Australia Pearson Full time

    About PearsonPearson is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management, and deliver exams through the world's most comprehensive and secure network of test centers in more than 180...

  • Test Manager

    4 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    About the roleWe are seeking an experienced Test Manager to support our Government client in achieving overall testing strategies. This includes managing effective planning, monitoring, and execution of all testing activities within the organization.We are open to applications from Canberra, Brisbane, or Melbourne.Please note we are only able to consider...

  • Test Manager Leader

    6 days ago

    Canberra, ACT, Australia Fujitsu Full time

    Job Title: Test Manager LeaderWe are seeking an experienced Test Manager Leader to support our Government client in achieving overall testing strategies. This includes managing effective planning, monitoring and execution of all testing activities within the organization.About UsFujitsu is a leading provider of IT services and solutions. We have a strong set...

  • Operational Test Evaluation Specialist

    1 month ago

    Canberra, ACT, Australia Randstad Full time

    Randstad Defence is proud to be a part of the Australian Defence Industry. We are seeking an experienced Operational Test Evaluation (OT&E) Engineer to support the Air Force Headquarters on Test and Evaluation Activities.The ideal candidate must be an Australian Citizen and hold a NV2 Security Clearance.As an Operational Test Evaluation (OT&E) Engineer, you...

  • Operational Test Evaluation Specialist

    4 weeks ago

    Canberra, ACT, Australia Randstad Full time

    Randstad Defence is proud to be a part of the Australian Defence Industry. We are seeking an experienced Operational Test Evaluation (OT&E) Engineer to support the Air Force Headquarters on Test and Evaluation Activities.The ideal candidate must be an Australian Citizen and hold a NV2 Security Clearance.As an Operational Test Evaluation (OT&E) Engineer, you...

  • Senior Test Management Specialist

    7 days ago

    Canberra, ACT, Australia Fujitsu Full time

    About the roleFujitsu is seeking a Senior Test Management Specialist to support our Government client in achieving overall testing strategies. This includes managing effective planning, monitoring and execution of all testing activities within the organization.This position offers a unique opportunity to work with a large and complex Government Organisation,...

  • Automation Testing Manager Opportunity

    3 days ago

    Canberra, ACT, Australia Compas Pty Ltd Full time

    Estimated Annual Salary: $100,000 - $140,000A unique chance to lead a team in developing and managing automated test scripts has emerged. As an experienced Test Automation Lead, you will oversee the development and execution of automated test frameworks that drive the transformation of electoral services.Key Responsibilities:Lead the Automation Test team in...

  • Senior Test Manager

    1 month ago

    Canberra, ACT, Australia Whizdom Recruitment Full time

    Whizdom Recruitment is seeking a Senior Test Manager to join our team in Canberra, ACT.Key Responsibilities:Develop and execute testing plans and procedures for ICT infrastructure solutions.Manage and track testing of non-functional requirements, including load, performance, reliability, and compliance.Collaborate with cross-functional teams to ensure...