Senior Test Operations Manager

2 weeks ago


Canberra, ACT, Australia Pearson Full time

Job Summary: Pearson VUE is seeking a highly organized and detail-oriented individual to serve as a Test Center Manager. This role is responsible for overseeing the day-to-day operations of test centers, ensuring a smooth and efficient testing experience for candidates.

Key Responsibilities:

  • Administer all aspects of testing operations, including equipment maintenance, test station setup, and candidate check-in
  • Ensure adherence to operational policies and examination procedures, maintaining the highest level of quality and security
  • Collaborate with Test Administrators and the Lead Test Administrator to ensure seamless testing operations
  • Provide exceptional customer service, addressing candidate concerns and resolving issues in a timely manner
  • Identify areas for improvement and implement process changes to enhance testing efficiency and candidate satisfaction

Requirements:

  • Five years of customer service experience, with exposure to a testing environment
  • Strong communication and problem-solving skills, with the ability to work independently
  • Experience with Microsoft Office and Windows applications, with knowledge of computer, fax, and office equipment operation

What to Expect: As a Test Center Manager, you will work closely with the team to deliver high-quality testing experiences. You will be responsible for maintaining a clean, professional, and quiet testing environment, ensuring all necessary equipment is operational, and collaborating with vendors and building management as needed. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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