Examination Operations Manager

15 hours ago


Canberra, ACT, Australia Pearson Full time

About the Job

Pearson, a global leader in education and assessment, is seeking an Examination Operations Manager to oversee the day-to-day operations of our test centers. This role is responsible for ensuring that all testing activities are conducted efficiently and effectively, while maintaining the highest standards of quality and security.

Key Responsibilities

  • Assume ownership of all aspects of testing operations, including administration, customer service, and quality assurance
  • Manage test center staff, providing guidance, training, and coaching as needed
  • Develop and implement procedures to ensure compliance with Pearson's quality and security measures
  • Monitor and report on key performance indicators, identifying areas for improvement and implementing changes as necessary

Requirements

  • Five years' experience in a customer-facing role, preferably in a testing environment
  • Proven ability to manage multiple priorities and deadlines, with excellent organizational and communication skills
  • Familiarity with Microsoft Office and Windows applications, as well as experience with examination software

What We Offer

  • A competitive salary of $70,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a leading education company, contributing to the development of innovative assessment solutions

About Pearson

Pearson is a global company with a long history of innovation and excellence in education. We are committed to making a positive impact on society through our products and services, and we strive to create a workplace culture that values diversity, equity, and inclusion.



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