A World of Difference: Delivering Exceptional Customer Care

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $80,000

Customer Service Hero

Tunstall offers exciting opportunities for those passionate about delivering exceptional customer care. Our team provides 24/7 support through emergency medical devices and call centre services, ensuring clients and their families receive peace of mind.

  • Develop a fulfilling career helping people in need.
  • Benefit from great training and onboarding opportunities.
  • Enjoy an amazing and supportive leadership team.
  • Take advantage of hybrid working options for suitable candidates.
Key Responsibilities

This full-time (38 hours) or part-time (30.4 hours) position involves being the first point of contact for clients with medical alarms, answering activations, notifying emergency services when required, and providing reassurance and peace of mind.

  • Respond to medical alarm activations and provide emergency assistance when needed.
  • Notify emergency services and communicate critical details.
  • Follow established protocols and administration requirements.
  • Provide reassurance and peace of mind to clients and their family members.
Requirements

Key attributes include:

  • An engaging 'people person' with empathy.
  • Proven customer service experience and excellent listening skills.
  • Excellent resilience.
  • Computer literacy and ability to pick up new systems quickly.
  • A first aid certificate or willingness to obtain one.
  • A team player who adds to our workplace culture.
Flexibility

As a 24/7 business, we require staff to be flexible with their availability, including weekend and evening shifts. Hybrid working options are available for fully trained staff with suitable equipment and internet access at home.

Why Choose Us?

Tunstall offers:

  • Hybrid flexible remote working opportunities.
  • Above Award rates paid, with penalty rates for some shifts.
  • Five weeks annual leave (pro rata part-time).
  • Great induction and orientation process.
  • Free onsite and close-by street parking.
  • Opportunities for training and development.
  • Fun and regular staff events.
  • Onsite gym and coffee machine.
  • Instant and yearly recognition awards.
  • Warm and friendly culture.
  • Free counselling service.
  • Discounts and benefits.

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