
Account Portfolio Specialist
5 days ago
Role Overview:
This is a key role in our organization where you will be responsible for managing and growing your own defined portfolio of accounts. Your primary goal will be to maintain strong customer relationships that drive revenue growth across our business customer portfolios.
Key Responsibilities:
- Manage relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.
- Contribute to implementing the segment and portfolio strategy in order to support the retention and growth of customer portfolios.
- Manage inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required.
- Collaborate with peers, team members, and key stakeholders to support the identification and qualification of leads.
- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development.
About You:
To be successful in this role, you'll bring skills and experience in:
- Cisco IP-commercial acumen
- Communication-written and verbal
- Customer Relationship Management (CRM)
- End-to-end Sales
- Excel skills
- Growth Mindset
- ICT Management
- Listening
- Organisational Support
- PowerPoint
- Product Solutions
- Relationship Management
- Stakeholder Management
- Strategic Influence
- Systems Experience
- Teamwork
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