Global Client Experience Specialist
1 week ago
Are you looking for a challenging and rewarding career in customer service? We are seeking a talented Client Services Associate to join our Global Client Services team.
As a Client Services Associate, you will play a critical role in providing high-quality services and day-to-day operations at a global level. You will be responsible for supporting clients at all levels, assisting with the KYC procedure, providing training and support to enhance client satisfaction, staying up-to-date with market trends and competitive landscape, analysing feedback and improving client experience, maintaining open communication between departments to resolve issues, and dispute handling.
Key Responsibilities:
- Client Support: Provide exceptional support to clients across various regions and time zones.
- KYC Assistance: Assist clients with the Know Your Customer (KYC) procedure, ensuring compliance with regulatory requirements.
- Training and Development: Develop and deliver training programs to enhance client satisfaction and improve knowledge of CFD products.
- Market Analysis: Stay up-to-date with market trends and competitive landscape to provide valuable insights to clients.
- Feedback Analysis: Analyse client feedback to identify areas for improvement and implement changes to enhance client experience.
- Communication: Maintain open communication between departments to resolve issues efficiently.
- Dispute Handling: Handle disputes in a fair and professional manner, ensuring client satisfaction.
Required Skills and Qualifications:
- Previous experience in customer service, preferably in financial services.
- Knowledge of CFD industry and relevant products is highly desirable.
- Strong verbal and written communication skills.
- Organisational skills, including time management and analytical thinking.
About You:
- Strong interpersonal and communication skills.
- Able to work effectively in a team environment.
- Ability to multitask and prioritise tasks efficiently.
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