Technical Business Solutions Analyst

4 weeks ago

Sydney, New South Wales, Australia Coates Group Full time

About the Role

We are seeking a skilled Technical Business Analyst to join our team at Coates Group. As a Technical Business Analyst, you will play a crucial role in understanding and conveying customer needs to our Engineering team, ensuring the delivery of solutions that meet client requirements.

Key Responsibilities

  • Collaborate with customers, product managers, and business stakeholders to gather, analyze, and document technical and functional business requirements.
  • Conduct workshops and interviews to elicit, validate, and document clear business requirements.
  • Map client requirements into product epics/features.
  • Decompose product epics/features into user stories/tickets with detailed functional and technical requirements and clear acceptance criteria.
  • Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements.
  • Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases.
  • Create necessary artefacts, including capability gap analysis and process flow diagrams.
  • Support the maintenance and update of user guides based on functional changes as projects are delivered.
  • Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features.
  • Facilitate the creation of traceability matrices from detailed requirements to test cases.
  • Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented.
  • Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision.
  • Cross-team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints.
  • Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules.

About Coates Group

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

What We Offer

We offer an annual market-competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Join Our Team

We are a global team of talented, ambitious, creative people that value integrity, individuality, and inclusivity. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward.

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