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Technical Business Solutions Analyst

4 weeks ago

Sydney, New South Wales, Australia Coates Group Full time
Technical Business Solutions Analyst

The Coates Group is seeking a skilled Technical Business Solutions Analyst to play a key role in understanding and conveying customer needs to the Engineering team. This role will ensure the delivery of a solution that meets the client's needs by liaising with various stakeholders and translating actionable business requirements into functional and technical specifications.

Responsibilities:
  • Collaborate with customers, product managers, and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes.
  • Conduct workshops and interviews to elicit, validate, and document clear business requirements.
  • Map client requirements into product epics/features.
  • Decompose product epics/features into user stories/tickets with detailed functional and technical requirements and clear acceptance criteria.
  • Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements.
  • Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases.
  • Create necessary artefacts, including capability gap analysis and process flow diagrams.
  • Support the maintenance and update of user guides based on functional changes as projects are delivered.
  • Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features.
  • Facilitate the creation of traceability matrices from detailed requirements to test cases.
  • Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented.
  • Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision.
  • Cross-team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints.
  • Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules.

Qualifications & Experience:
  • 5+ years' experience within a similar role.
  • Tertiary qualification in Computer Science, Software Engineering, or related field.
  • Experience in Digital Software for 5+ years (preferred).
  • Experience creating detailed functional specifications for Digital software products (5 years).
  • Experience using Figma to create or update wireframe designs as required.
  • Experience working in both agile and waterfall methodologies.
  • Experience using Jira and Confluence.
  • Knowledge of BABOK and business process mapping methods.

About Us:
The Coates Group is a global team of talented, ambitious, creative people that value integrity, individuality, and inclusivity. We offer an annual market-competitive bonus program and our 'Thrive Program' which includes a suite of flexible work options. This program provides dedicated time to prioritize our health and wellbeing, a Global Wellness paid day off to recharge, as well as a 'Give Back Day' to allow our team an opportunity to make an impact in the community.