Technical Business Solutions Analyst

4 weeks ago

Sydney, New South Wales, Australia Coates Group Full time
Job Title: Technical Business Solutions Analyst

The Coates Group is seeking a skilled Technical Business Solutions Analyst to play a key role in understanding and conveying customer needs to the Engineering team. This integral position ensures the delivery of a solution that meets the client's needs. The successful candidate will be expected to liaise with various stakeholders to translate actionable business requirements into functional and technical specifications, including process mapping of functional flows. Key Responsibilities:

• Collaborate with customers, product managers, and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes.
• Conduct workshops and interviews to elicit, validate, and document clear business requirements.
• Map client requirements into product epics/features.
• Decompose product epics/features into user stories/tickets with detailed functional and technical requirements and clear acceptance criteria.
• Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements.
• Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases.
• Create necessary artefacts, including capability gap analysis and process flow diagrams.
• Support the maintenance and update of user guides based on functional changes as projects are delivered.
• Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features.
• Facilitate the creation of traceability matrices from detailed requirements to test cases.
• Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented.
• Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision.
• Cross-team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints.

Qualifications & Experience:
• 5+ years' experience within a similar role.
• Tertiary qualification in Computer Science, Software Engineering, or related field.
• Experience in Digital Software for 5+ years (preferred).
• Experience creating detailed functional specifications for Digital software products (5 years).
• Experience using Figma to create or update wireframe designs as required.
• Experience working in both agile and waterfall methodologies.
• Experience using Jira and Confluence.
• Knowledge of BABOK and business process mapping methods.

The Coates Group offers a global team of talented, ambitious, creative people that value integrity, individuality, and inclusivity. Our benefits include an annual market-competitive bonus program and our 'Thrive Program' which includes a suite of flexible work options, dedicated time to prioritize our health and wellbeing, a Global Wellness paid day off, and a 'Give Back Day' to allow our team an opportunity to make an impact in the community.

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