Digital Communications Strategist

4 weeks ago

Melbourne, Victoria, Australia Flexhive Full time
Job Summary

We are seeking a highly skilled Digital Communications Strategist to join our team in Melbourne CBD. As a key member of our communications team, you will play a critical role in supporting the development of communications action plans and associated collateral for a major project to improve how we communicate across our operational communications.

The ideal candidate will have a strong background in digital platform management within a government environment, with experience working on a major transformation change project. They will also possess high-level written communication skills and a high level of computer literacy, particularly with Microsoft 365.

About the Role

In this exciting opportunity, you will support the development of communications actions plan to improve the organisation's operational communications as part of its new regulatory management system, in line with major processes and technology changes.

  • You will identify, develop and implement operational communication activities, such as letter, SMS and email content, templates, phone scripting, and web and portal content.
  • Facilitate forums, surveys and interviews with stakeholders to gather insights to inform communication improvements.
  • Work closely with subject matter experts from across the organisation in a consultative and supportive manner to develop and deliver communication activities and initiatives.
  • Support the development and delivery of a suite of resources to assist our staff, the community and lawyers to understand the new complaints handling processes.
  • Support the organisation's re-brand project, providing input and advice on frontline operational communications needs.
Key Selection Criteria

To be successful in this role, you will need to demonstrate:

  • Demonstrated ability in digital platform management within a government environment.
  • Experience working on a major transformation change project.
  • High-level written communication skills.
  • A high level of computer literacy, particularly with Microsoft 365.
Salary and Benefits

This is a rewarding opportunity with a competitive salary of $60.00 per hour plus Super dependent on experience. The anticipated hours per week are 38 (7.6 hours per day) for this contract.

Please note that the pay rate offered is inclusive of 25% casual loading.

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