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Patient Liaison Officer
2 weeks ago
The Royal Melbourne Hospital is one of Australia's leading public healthcare providers. This esteemed institution is seeking a Lead Patient Engagement Specialist to join its dynamic team.
Key Responsibilities:- Reporting to the Manager - Revenue Services, work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards.
- Encourage private and compensable admissions; classify patients with eligible health funds or third-party cover in a timely and appropriate manner.
- Identify insurance status for Medicare Ineligible Patients (Overseas Visitors).
- Collaborate with Revenue Services workstreams (Billing, Collections, Cashiers) and be co-located across RMH sites as required.
- Participate in continuous improvement projects and contribute to automation developments as a billing subject matter expert.
- Be available on weekends on a rotating roster to provide roaming services across wards and ED.
- An adaptable, collaborative individual who thrives in a fast-paced environment.
- A team player committed to continuous improvement and challenging the current state.
- Ability to analyze and solve problems when interpreting data.
- High-level interpersonal and communication skills with proven ability to build and maintain productive relationships with a wide range of internal and external groups.
- Experience in hospital billing and debt collection.
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- Modern, state-of-the-art offices.
- Five weeks annual leave.
- Salary packaging benefits.
- Weekend penalties.
- Monthly ADO.
- All appointments are subject to a satisfactory Criminal History Record Check and a Working with Children Check.
- Successful applicants will be required to provide evidence of an immunization assessment prior to commencement.
Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.
