Leading Retail Customer Experience

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000

Customer Experience Manager

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  • We are seeking a highly skilled professional to manage customer experiences and lead teams in a fast-paced retail environment.
  • The ideal candidate will have experience supervising teams, coaching and developing others, and achieving results through collaboration and effective communication.
  • This role offers opportunities for growth and development in a dynamic and supportive team environment.
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About the Role:

In this key leadership position, you will be responsible for providing exceptional customer service, coaching and developing team members, and leading by example to ensure high standards of performance and productivity.

You will work closely with the store senior leadership team to achieve business objectives, drive sales growth, and maintain a positive and inclusive work culture.

This is an exciting opportunity for a motivated and experienced professional to take on new challenges, develop their leadership skills, and contribute to the success of our team.

Key Responsibilities:

  • Lead and motivate teams to deliver excellent customer service and meet sales targets
  • Cocoach and develop team members to achieve their full potential
  • Work collaboratively with the senior leadership team to drive business results and improve processes
  • Contribute to the development and implementation of store strategies and initiatives
  • Maintain a safe and healthy working environment

Requirements:

  • Proven experience as a supervisor or team leader in a retail environment
  • Excellent communication and interpersonal skills
  • Able to coach and develop others to achieve their full potential
  • Results-driven and able to work under pressure
  • Able to work effectively in a fast-paced and dynamic environment

Benefits:

  • Competitive salary and bonus structure
  • Ongoing training and development opportunities
  • Award-winning company culture and values
  • Opportunities for career advancement and growth

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

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