Enhance Customer Journeys

1 day ago


Melbourne, Victoria, Australia beBeeCustomerExperience Full time $123,391 - $139,851

Customer Experience Driver

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The Product Owner will drive business transformation and enhance customer experiences by leveraging data insights, technology, and strategic thinking. This role leads the design and delivery of improved customer service experiences through collaboration with internal stakeholders.

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Key responsibilities include championing ownership of business processes, mentoring team leads and members in process improvement, and fostering a culture of innovation through technology adoption.

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The Product Owner will also lead the design and implementation of customer research activities to inform strategy, track sentiment, and improve service delivery.

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Additional responsibilities include identifying, prioritizing, and delivering CX improvement initiatives in collaboration with internal stakeholders, ensuring timely and effective delivery.

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Requirements">

  • Bachelor's degree in Business Administration or related field">
  • Proven experience as a Product Owner, Product Manager, or similar role; Salesforce experience is highly desirable">
  • Strong understanding of CRM, case management, and billing processes">
  • Experience influencing others and achieving outcomes through effective communication and strategic thinking">
  • Familiarity with Agile methodologies">
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What We Offer">

  • A monthly day off">
  • Christmas leave">
  • Flexible work arrangements">
  • Generous parental and study leave policies">
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