Dynamic Front Office Ambassador

3 days ago

Townsville, Queensland, Australia beBeeReception Full time $45,000 - $55,000
Front Office Receptionist

We're seeking a highly organized and customer-focused individual to excel in this dynamic role.

Job Description:

  • Customer Service: Provide top-notch service to our guests, ensuring their stay is exceptional.
  • Check-in/Check-out: Process guest arrivals and departures efficiently.
  • RMS Operations: Accurately use the park booking system to make reservations and manage accounts.
  • Housekeeping Coordination: Work closely with the Housekeeping team to track accommodation readiness.
  • Guest Support: Supply guests with information about property and local areas of interest.
  • Office Administration: Complete day-to-day office tasks and maintain excellent relationships with the park teams, residents, and guests.

Required Skills & Qualifications:

  • Front Office Experience: Previous experience in the hospitality industry.
  • Exceptional Guest Experience: Passion for delivering outstanding experiences.
  • Computer Skills: Proficient computer skills, including knowledge of RMS.
  • Communication: Excellent communication and interpersonal skills.
  • Cash Handling: Ability to handle cash transactions accurately.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Attitude: Enthusiastic and positive attitude.
  • Availability: Flexibility to work weekends, public holidays, and evenings as needed.

Benefits:

  • Discounted Accommodation: Discounted stays at over 300 G'day Group holiday parks nationally.
  • G'day Rewards Partners: Discounts with our G'day Rewards Partners.
  • Service Recognition: Service recognition awards.
  • Employee Assistance Program: Access to Employee Assistance Program.
  • Internal Promotions: Internal promotions and opportunities.

What You'll Enjoy:

  1. 1. Increased productivity due to efficient operations.
    2. Enhanced job satisfaction through quality interactions with guests.
    3. Personal growth through ongoing development and support.

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