Customer Experience Ambassador

3 days ago

Townsville, Queensland, Australia beBeeAmbassador Full time $32,000 - $45,000
Job Description

We are seeking a Customer Experience Ambassador who is passionate about providing exceptional service to our guests.

This role involves creating a warm and welcoming atmosphere, guiding guests through their stay, and ensuring a smooth check-in and check-out process.

As a key point of contact, you will provide prompt assistance, resolve issues, and offer personalized recommendations to enhance the guest experience.

Key Responsibilities
  • Provide a friendly and efficient reception to guests, addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Process guest reservations, updates, and special requests accurately and efficiently.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.
Qualifications
  • A demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
  • Fosters positive guest experiences and maintains high satisfaction levels through attentive service and problem resolution.
  • Presents professionally, reflecting the values and standards of the organization.
  • Committed to a dynamic work schedule, including weekends, public holidays, and varying shifts.
Additional Information
  • Career Growth: Opportunities for professional development and growth.
  • Exclusive Benefits: 50% off stays at participating hotels; discounts for friends and family.
  • Global Perks: International accommodation discounts and retail rewards.
  • Retail Rewards: Cashback and discounts at top retailers.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

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