Leading Motor Claims Consultant

1 week ago

Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000

Job Overview:

The Claims Team Lead role is pivotal in overseeing the performance of a high-performing team of dedicated claims consultants, ensuring exceptional customer service and efficient claim resolution throughout the entire customer journey.

Main Responsibilities:

  • Lead and Develop Your Team: Guide, inspire, and manage a team of motor claims consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning.
  • Drive Claims Excellence: Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels.
  • Be Our Technical Expert: Provide expert technical support on product knowledge, claims processes, system usage, and compliance requirements, ensuring strict adherence to all regulatory and internal standards.
  • Champion Risk Awareness: Actively cultivate your team's awareness and ownership of our company's risk framework.
  • Optimise Performance: Regularly monitor team performance against key metrics and service level agreements, implementing proactive measures and corrective actions to drive continuous improvement and ensure we consistently exceed expectations.

Your Skills and Experience:

  • Proven leadership experience within a claims or customer service environment.
  • A genuine passion for coaching, mentoring, and developing individuals to reach their full potential.
  • Excellent understanding of claims processes, product knowledge, and compliance requirements.
  • A strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers.
  • Ability to foster a positive, collaborative, and risk-aware team culture.
  • Demonstrated experience in performance management and driving continuous improvement initiatives.
  • Exceptional communication and interpersonal skills.

What We Offer:

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional results. If you are a motivated and results-driven individual looking for a new challenge, please apply today.

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