Lead Motor Claims Consultant

1 week ago

Brisbane, Queensland, Australia beBeeClaims Full time $100,000 - $120,000

As a seasoned professional in the claims industry, you will play a pivotal role in guiding and developing a high-performing team of dedicated claims consultants. Your primary responsibility will be to ensure exceptional customer service and efficient claim resolution throughout the entire customer journey.

Key Responsibilities:
  • Lead & Develop Your Team: Guide, inspire, and manage a team of motor claims consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning.
  • Drive Claims Excellence: Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels. Support your team in managing their claims, conducting thorough reviews, and providing necessary authorisations in line with regulatory requirements.
  • Be Our Technical Expertise Specialist: Provide expert technical support on product knowledge, claims processes, system usage, and compliance requirements, ensuring strict adherence to all regulatory and internal standards.
  • Champion Risk & Advocacy: Actively cultivate your team's awareness and ownership of our risk framework. Promote the understanding that good risk practice is everyone's responsibility, whilst passionately advocating for customers, especially those who are vulnerable.
  • Optimise Performance: Regularly monitor team performance against key metrics and service level agreements, implementing proactive measures and corrective actions to drive continuous improvement and ensure we consistently exceed expectations.
Requirements:
  • A proven track record of leadership experience within a claims or customer service environment.
  • A genuine passion for coaching, mentoring, and developing individuals to reach their full potential.
  • An excellent understanding of claims processes, product knowledge, and compliance requirements.
  • A strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers.
  • The ability to foster a positive, collaborative, and risk-aware team culture.
  • Demonstrated experience in performance management and driving continuous improvement initiatives.
  • Exceptional communication and interpersonal skills.

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