IT Support Specialist

1 week ago


Cairns, Queensland, Australia TJ Micro Systems Full time
About the Role

We are seeking a highly skilled and motivated IT professional to join our team as a Service Engineer. As a key member of our technical team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits
  • Troubleshoot and resolve technical issues with IT systems, hardware, and software
  • Install, configure, and maintain IT systems, including network devices, servers, and workstations
  • Develop and implement technical solutions to improve client IT systems and processes
  • Collaborate with the service desk team to prioritize and resolve technical issues
  • Stay up-to-date with the latest IT technologies and trends to ensure our clients receive the best possible service
Requirements
  • Minimum 1-2 years of experience in a similar role, preferably in a managed services environment
  • Strong technical skills, including knowledge of network protocols, operating systems, and hardware
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Fluent English language skills, with the ability to communicate complex technical information to non-technical clients
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service and building strong relationships with our clients. If you are a motivated and technically skilled individual who is passionate about IT, we encourage you to apply for this exciting opportunity.



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