Train Operations Specialist

2 days ago

Seymour, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000
Job Role:

As a Train Operations Specialist, you play a pivotal role in delivering exceptional customer service and ensuring seamless train operations across the region.

Key Responsibilities Include:

  • Customer Service & Information: Provide assistance and information to passengers face-to-face and via public address systems
  • Train Readiness: Ensure trains are prepared for service, maintaining high standards of cleanliness and functionality
  • Ticketing & Fare Management: Handle ticket sales, check tickets, and provide fare advice during train services
  • Platform Duties: Oversee train departures and assist with luggage at stations
  • Coach Management: Manage coaches during planned and unplanned disruptions and events
  • Fault Reporting: Identify and report any equipment or facility issues
  • Emergency Preparedness: Respond effectively to service disruptions and emergencies

This is an ideal opportunity for someone who possesses maturity, experience in safety-critical environments, and a strong commitment to delivering superior customer service. You will need excellent communication skills, ability to work within regulatory frameworks, friendly customer service skills, and a keen sense of safety awareness.

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